Responsible Gaming

Gaming Should Be Entertainment

At Hutchinson LA, we believe that online betting should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. If you're gambling to make money or recover losses, it's time to reassess your relationship with gaming.

We're committed to promoting responsible gambling practices and supporting the wellbeing of our players across Australia.

Age Verification

Online gambling in Australia is only available to individuals who are 18 years of age or older. If you are under the legal gambling age, you must not use our services.

We take age verification seriously and reserve the right to request proof of identity and age at any time. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in your gambling behaviour?

• Chasing losses by gambling more to recover money you've lost
• Gambling with money needed for essential expenses (rent, bills, food)
• Hiding your gambling activity or lying about how much you gamble
• Feeling anxious, irritable, or restless when not gambling
• Spending more time and money on gambling than intended
• Borrowing money or accumulating debt to fund gambling
• Neglecting relationships, work, or hobbies due to gambling
• Unable to cut back or stop gambling despite trying
• Using gambling to escape problems or cope with negative emotions
• Experiencing blackouts or memory lapses related to gambling sessions

If you've ticked more than one of these, please consider reaching out for support.

Self-Help Tools & Player Protections

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose over a set period
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
• Time-Out (Cool-Off Period): Take a break from gambling for a set period (days or weeks) while maintaining account access
• Self-Exclusion: Voluntarily exclude yourself from gambling for a longer period (months or years), during which your account will be closed
• Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools, please contact our customer support team or visit your account settings.

Support & Help Resources

If you're struggling with problem gambling, professional support is available. Here are trusted organisations that can help:

Australia

• Gambling Help Online – Free counselling and information service
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free, confidential, 24/7)
• Gambler's Help – State-based support services across Victoria, NSW, and other states
  Phone and counselling available in your state

International Resources

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom) – National self-exclusion scheme
  www.gamstop.co.uk
• National Council on Problem Gambling (United States)
  www.ncpgambling.org
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org

You can also contact Lifeline Australia for general mental health support:
Phone: 13 11 14 (24 hours, free, confidential)

Take Action Today

If you think you may have a problem with gambling, please seek help immediately. There is no shame in reaching out, and support is available.

Contact Gambling Help Online at 1800 858 858 or visit their website for confidential support from trained counsellors.

Remember: Gambling should always be fun and within your means. If it's not, help is just a call away.